COURSE Instructor
SUMIT BHATTACHARYA >
Universities/Educational Institutes Associated with: Cambridge Academy of Professional – UK, HRCI-USA, ATD-USA, SHRM-USA, ProfQual-UK, IPAC-Singapore, Canadian University, Boston University, UEM, IEM, MDI, Techno University and University of Sydney.
Course Title:
Specialist in Mastering Behavioral and Competency-Based Interviewing: A Strategic Approach toward Job analysis, Job evaluation and Talent Acquisition
Module 1: Foundations of Behavioral and Competency-Based Interviewing
- Objective: Provide a foundational understanding of the principles and importance of behavioral and competency-based interviewing in talent acquisition.
- Overview of Interview Types: Introduction to various interview types, including behavioral, situational, rapport building, open-ended, and closed questions.
- Behavioral Interviewing Basics: Understanding the concept that past behavior is the best predictor of future behavior.
- Competency-Based Interviewing: Identifying and evaluating specific competencies required for the job role.
- Importance in HR: How behavioral and competency-based interviewing techniques contribute to better hiring decisions and organizational success.
Module 2: Job Analysis - Introduction and Key Concepts with its practical implementation
- Conducting a Job Analysis – Practical exercises
- Steps: Identify tasks, write and rate task statements, determine KSAOs, select tests.
- Methods of Job Analysis
– Observation, Interviews, Questionnaires (PAQ), Diary, CIT.
- Application
– Uses in job descriptions, selection, training, appraisal, and compliance.
Module 3: Job Evaluation - Introduction, Definition, Purpose, and Importance for fair pay structures.
- Evaluation Methods – Practical exercises
- – Qualitative: Paired Comparison, Job Ranking.
– Quantitative: Point-Factor, Factor Comparison.
Module 3 : Designing Effective Behavioral Interview Questions
- Objective: Equip HR professionals with skills to design and implement effective behavioral interview questions
- Structuring Behavioral Questions: Techniques for framing questions that require candidates to reflect on past experiences.
- STAR Method: Introduction and application of the STAR method for structuring answers.
- APRIL Method: Exploring the APRIL method as an alternative questioning framework.
- Creating Question Banks: Developing a bank of questions tailored to specific competencies and job roles.
Module 4: Conducting Behavioral Interviews
- Objective: Teach HR professionals how to conduct behavioral interviews effectively, ensuring consistency and reliability.
- Effective Questioning Techniques: Strategies for using open-ended, contrary evidence, and situational questions to elicit detailed responses.
- Building Rapport: Techniques for making candidates comfortable, which leads to more authentic responses.
- Using Silence: How to use pauses and silence effectively to encourage candidates to provide more information.
- Interview Structure: Organizing the interview to cover all necessary competencies while maintaining a conversational flow.
Module 5: Evaluating Candidates Using Competency-Based Approaches
- Objective: Provide tools and techniques for evaluating candidates' responses in a structured and objective manner.
- Structured Interviews: The importance of using structured interviews with predetermined questions and scoring criteria.
- Behavioral Dimensions: Key behavioral dimensions frequently measured, such as general intelligence, job knowledge, personality, and applied social skills.
- Rating Responses: Using anchored rating scales to score responses consistently and objectively.
- Bias Mitigation: Techniques for reducing interviewer bias and ensuring fairness in the evaluation process.
Course Activities
- Method: Interactive workshops, role-playing exercises, case studies, and hands-on practice with designing and conducting interviews.
- Assessment: Participants will be assessed through quizzes, assignments, and a final project involving the design and execution of a mock interview using behavioral and competency-based techniques.
Duration: 5 Classess
Contact Hours: 10 Hours
Method: Interactive workshops, role-playing exercises, case studies, and hands-on practice with designing and conducting interviews..
Assessment : Ongoing assessments through quizzes, assignments, and and execution of a mock interview using behavioral and competency-based techniques.