Certified Comprehensive KPI and Competency based Performance Management System
Industry Expert Faculties
Our trainers are highly experienced HR professionals who bring real-world expertise to the classroom.
Dr. SUMIT BHATTACHARYA
25+ Years of HR Experience
Chief Human Resources Officer
SPML Infra Limited - INDIA (The Largest Infrastructure company in South Asia)
"Asia's 100 Most Impactful HR Leaders Award 2025"
Universities connected with University of Minnesota, Yale University, University of Michigan, University of California, University of Toronto, University of Pennsylvania SHRM- USA
- Course Duration: 2 Months
- Class Duration: 2 Hours
- Total Session: 14
- Ongoing Batch: Batch 06
- Class Starts: 06 August, 25
- Classes on: Sunday, Tuesday, Thursday
- Classes Time: 09:00 PM - 11:00 PM
নিচের দিকে বিস্তারিত Course Contents দেখে রেজিস্ট্রেশন ফর্মটি পূরণ করুন
Course Content
Module 1: Introduction to Performance Management Systems
Overview of Performance Management:
Historical context and evolution of Performance Management Systems (PMS).
Definition and Purpose of PMS:
How PMS drives organizational success through structured performance tracking.
Traditional vs. Modern Approaches:
Comparing outdated models with contemporary performance management practices.
Introduction to KPIs and Competencies:
Defining KPIs and competencies and their role in PMS.
The Shift from KPI-Focused to Competency-Based PMS:
Understanding the need for a more holistic approach to performance management.
Module 2: KPI Concepts and Foundations
Key Result Indicators (KRIs) vs. Key Performance Indicators (KPIs):
Differentiating between various performances indicators.
Seven Characteristics of Effective KPIs:
In-depth analysis of what makes KPIs actionable and impactful.
Lead and Lag Indicators:
Understanding the importance of predictive vs. outcome-based KPIs.
10/80/10 Rule:
Determining the optimal number of measures for effective performance tracking.
Importance of Timely Measurement:
How the timing of KPI measurement impacts decision-making.
Module 3: Myths and Realities of KPI-Based Performance Measurement
Common Misconceptions:
Debunking myths such as “All KPIs work for any organization” or “KPIs alone drive performance.”
Tying KPIs to Remuneration:
Examining whether linking KPIs to pay actually enhances performance.
Year-End Targets and KPI Limitations:
Challenges of setting relevant year-end targets for KPIs.
Module 4: KPI Concepts and Foundations
KPI Development Process:
Step-by-step guide to creating KPIs aligned with organizational goals.
SMART Criteria for KPI Development:
Applying SMART (Specific, Measurable, Achievable, Relevant, Time-bound) principles to KPI design.
Tools and Techniques for Measuring KPIs:
An overview of software and methodologies used to track KPI performance.
Examples Across Industries:
Case studies showcasing successful KPI implementation in different sectors.
Challenges in KPI Implementation:
Identifying and overcoming common obstacles in KPI deployment.
Module 5: Competency-Based Performance Management Systems
Defining Competency-Based PMS:
Core principles and advantages of focusing on competencies in performance management.
The Role of Competencies in Employee Performance:
How competencies contribute to individual and organizational success.
Competency Frameworks:
Building blocks of a competency-based PMS, including core and functional competencies.
Mapping Competencies to Job Roles:
Techniques for aligning competencies with specific job responsibilities.
Competency Assessment Tools:
Methods for evaluating competencies in employees.
Module 6: Practical Approaches to KPI-Based Performance Management (Part I)
KRA/KPI Planning Process:
How to plan Key Result Areas (KRAs) and KPIs effectively.
Roles and Responsibilities:
The role of HR, Appraisee, Appraiser, Skip-Level Manager, and Reviewer in PMS.
End-Year Appraisal Moderation:
Processes for moderating and finalizing performance appraisals.
SBI Model for Feedback:
Using the Situation-Behavior-Impact (SBI) model to deliver effective feedback.
Setting Organizational KPI Scorecards:
Creating balanced scorecards to track organizational performance.
Module 7: Practical Approaches to KPI-Based Performance Management (Part II)
KPI and Performance Planning:
Detailed steps in planning and implementing KPI-based performance evaluations.
KPI Weightage Allotment:
Allocating appropriate weightage to different KPIs.
Performance and Potential Rating Calculation:
Calculating performance ratings using objective metrics.
Normalization and Calibration:
Forced ranking methods, including effective usage of the Bell Curve.
Module 8: Practical Exercises on KPI-Based Performance Management
Department-Specific KPI Exercises:
Hands-on exercises for departments like HR, Sales, and Production.
Cross-Departmental KPI Integration:
Aligning KPIs across different functions for organizational coherence.
Module 9: Competency Mapping and Assessment Centres
Competency Information Sources:
Collecting and documenting competency data through interviews and observations.
Behavioral Event Interviewing (BEI):
Methodologies for assessing competencies during recruitment and appraisals.
Use of Johari Window:
Applying Johari Window for competency framework development.
Assessment Centre Practices:
Best practices in setting up and running assessment centres.
Module 10: Competency Frameworks and Models
Various Competency Models:
Introduction to models like the Lancaster Model of Managerial Competencies.
Personal Competency Framework:
Developing personalized competency frameworks for individual growth.
Transcultural Managerial Competencies:
Building competencies for global leadership roles.
Module 11: Competency-Based Applications in HR
Competency-Based Selection Systems:
Integrating competencies into recruitment and selection processes.
Competency-Based Training and Development:
Designing training programs that enhance key competencies.
Competency-Based Performance Appraisals:
Conducting appraisals that emphasize competency development.
Succession Planning Using Competencies:
Using competencies to identify and develop future leaders.
Module 12: Linking KPIs and Competencies for Holistic Performance Management
Synergy Between KPIs and Competencies:
How aligning KPIs with competencies creates a balanced performance management system.
Integration Strategies:
Techniques for combining KPI results with competency assessments.
Performance Goal Setting:
Creating Individual Development Plans (IDPs) based on KPI and competency data.
Monitoring and Adjusting Goals:
Continuous tracking and adaptation of performance goals.
Module 13: Continuous Improvement in Performance Management
Continuous Feedback and Coaching:
Establishing a culture of ongoing feedback and performance coaching.
Data-Driven Improvement:
Using KPI and competency data to refine PMS processes.
Building a Learning Organization:
Strategies for fostering continuous learning and development.
Module 14: Succession Planning and Career Development
Career Development Strategies:
Aligning career development initiatives with competency gaps.
Building IDPs:
Developing individualized plans to address competency weaknesses.
Impact on Organizational Performance:
Measuring the effectiveness of career development programs on overall performance.
Module 15: Advanced Topics in KPI and Competency-Based PMS
Emerging Trends in Performance Management:
Exploring the latest trends and innovations in PMS.
Technology and PMS:
Leveraging technology to enhance KPI and competency management.
Case Studies and Best Practices:
Learning from real-world examples of successful KPI and competency-based performance management.
Module 16: Project Presentation
– Make real life project presentation using modules
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Milestones and
Achievements
Highlighting our impactful accomplishments and successful milestones with meaningful metrics.