Module 1: Introduction to Employee Engagement

Objective: To understand the fundamentals and importance of employee engagement.

• Definition of Employee Engagement:
  • Explore Gallup’s definition of employee engagement as the involvement and enthusiasm of employees in their work and workplace.
  • Discuss the impact of employee engagement on workplace culture and organizational performance.
  • Tool: Gallup Q12 Survey – A widely recognized tool to assess and measure employee engagement levels.
• The Basis of Employee Engagement:
  • Psychologically involved in the job.
  • High levels of connectedness.
  • Investing personal energy.
  • Concepts of “Say, Stay, Strive.”
• Significance of Employee Engagement:
  • Benefits of high engagement levels, including increased productivity, reduced turnover, and better customer satisfaction.
  • Potential challenges and risks of disengagement.
• Introduction to Gallup Q12:
  • Overview of the 12 questions used by Gallup to measure employee engagement.
  • Importance of measuring engagement to manage and improve it.

Module 2: Measuring Employee Engagement

Objective: To explore tools and techniques for measuring employee engagement.

• Gallup Q12 Survey:
  • Detailed analysis of each of the 12 questions in the Gallup Q12 survey.
  • Understanding the four categories of engagement needs:
    1. Basic Needs (Questions 1-2)
    2. Personal Contribution (Questions 3-6)
    3. Teamwork (Questions 7-10)
    4. Personal Development (Questions 11-12)
  • Tool: Gallup Q12 Survey – Continue using this tool to understand how each question impacts engagement levels.
• Analyzing Survey Results:
  • Interpreting the data collected from engagement surveys.
  • Techniques for calculating average engagement levels.
  • Identifying areas of concern and opportunities for improvement based on survey results.
  • Tool: SurveyMonkey – Utilize this tool for administering surveys and collecting feedback efficiently.
• Feedback and Action Plans:
  • How to provide constructive feedback based on survey results.
  • Developing action plans to address engagement gaps.
  • Strategies for continuous improvement in employee engagement.
  • Tool: Qualtrics – This tool helps in analyzing survey data and generating actionable insights for improving employee engagement.

Module 3: Enhancing Employee Engagement

Objective: To identify and implement strategies to improve employee engagement.

• Creating a Culture of Engagement:
  • Encouraging clear communication of job expectations.
  • Ensuring employees have the necessary resources to perform effectively.
  • Providing opportunities for employees to use their strengths.
• Recognition and Appreciation:
  • Importance of recognizing and praising good work.
  • Various forms of recognition and their impact on employee morale.
  • Tool: Bonusly – A tool that allows employees to recognize and reward each other, reinforcing positive behavior and achievements.
• Building Strong Relationships:
  • Fostering a supportive and caring work environment.
  • Encouraging development and mentorship within the organization.
  • Tool: 15Five – A tool that facilitates regular check-ins, feedback, and encourages meaningful conversations between managers and employees.
• Promoting Teamwork and Collaboration:
  • Techniques for building trust and respect among team members.
  • Strategies to ensure commitment to quality work across the organization.
  • Tool: Slack – Utilize this communication tool to enhance teamwork, allowing teams to collaborate effectively across different projects.

Module 4: Sustaining Employee Engagement

Objective: To develop long-term strategies to maintain and sustain high levels of employee engagement.

• Aligning Employee Roles with Organizational Mission:
  • Connecting employees’ work to the larger mission and purpose of the company.
  • Ensuring meaningful work that motivates and retains employees.
• Continuous Learning and Growth:
  • Offering opportunities for employees to learn and grow.
  • Creating an environment that encourages innovation and development.
  • Tool: LinkedIn Learning – A platform for continuous professional development, providing employees with opportunities to learn new skills and advance their careers.
• Monitoring and Adjusting Engagement Strategies:
  • Regularly conducting engagement surveys to track progress.
  • Adjusting strategies based on feedback and changing organizational needs.
  • Re-assessing the relevance and effectiveness of engagement initiatives.
  • Tool: TinyPulse – A tool for gathering ongoing feedback and monitoring employee sentiment over time.
• Reinforcing Engagement through Leadership:
  • The role of leadership in sustaining employee engagement.
  • How leaders can model engagement and influence their teams positively.
  • Tool: Lattice – A platform that helps in aligning employee performance with company goals, fostering engagement through leadership.
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Duration: 5 Classes including the classes of practical Exercises
Contact Hours: 10 Hours

Method: Activity-based online sessions Interactive sessions, case studies, group projects, and hands-on exercises with relevant Employee Engagement tools.

Assessment Method: Continuous assessment through quizzes, assignments, and presentation focusing on a real-world of HR in engaging the employees.